📦 Shipping & Delivery
At Ejex Beauty, we prioritize delivering your skincare essentials promptly and securely. Below is an overview of our shipping policies and options.
🚚 Shipping Methods & Delivery Times
Domestic Shipping (Continental U.S., Alaska, and Hawaii):
Standard Shipping:
Orders are processed and shipped via FedEx Ground. Delivery typically occurs within 3–8 business days, depending on your location.
Expedited Shipping:
For faster delivery, we offer FedEx 2Day and FedEx Standard Overnight services. Orders placed before 1:00 PM EST will ship the same business day.
Shipping to P.O. Boxes & Military Addresses (APO/FPO):
P.O. Boxes:
Shipments to P.O. Boxes are handled via USPS Priority Mail. Please note that expedited shipping options are not available for P.O. Box addresses.
Military Addresses (APO/FPO):
Shipments to APO/FPO addresses are also processed through USPS Priority Mail. Delivery times may vary based on the destination.
💰 Shipping Charges
Free Standard Shipping:
Enjoy free FedEx Ground shipping on all orders over $50 within the continental U.S.
Standard Shipping Fee:
For orders under $50, standard shipping charges apply. Rates are determined by FedEx based on the delivery distance and package weight.
Expedited Shipping Fees:
Charges for expedited services like FedEx 2Day or FedEx Standard Overnight are calculated at checkout based on your location and package specifications.
International Shipping:
Currently, we do not offer direct international shipping. However, you may explore our International Partners section to find a distributor in your country.
🕒 Order Processing & Business Hours
Processing Time:
Orders are processed within 1–2 business days of receipt, excluding weekends and holidays.
Business Hours:
Our customer service team is available Monday through Friday, from 9:00 AM to 6:00 PM (GMT+8).
Weekend Orders:
Orders placed on Saturday or Sunday will begin processing on the following business day.
Shipping to Puerto Rico & U.S. Virgin Islands
Puerto Rico:
Shipments to Puerto Rico are handled via USPS Priority Mail. Orders under $50 are subject to a $20 shipping fee.
U.S. Virgin Islands:
Similar to Puerto Rico, shipments to the U.S. Virgin Islands are processed through USPS Priority Mail, with a $20 shipping fee for orders under $50.
📞 Customer Support
For any questions or assistance regarding shipping and delivery, please contact our Customer Care Team:
Email: support@ejexbeauty.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Note: Shipping rates and policies are subject to change. Please refer to this page for the most up-to-date information.